Payment Options: All major credit/debit cards and Paypal are accepted. Both options are shown during the checkout process after you enter your contact information. If you have any problem placing an order please contact me for assistance or I can also send an emailed invoice.
Item Availability Options: Ready shelf items typically ship in about 1-3 business days. Restock Backorder items are reordered on a regular basis or can be restocked typically within about 5-7 business days. Orders can be placed for restock items to be reserved for shipping upon arrival. Special order items are ordered on demand and ship out in about 5-10 business days depending on the publisher or supplier availability. Coming Soon / Preorder items are shipped when the items are available from the publisher. Note: Preorders can take about 1-4 weeks to arrive from the publisher after publication. Alternate Sourcing include items that may not be readily available from primary sources due to production shortages but I can order from other sources with quantities given for incoming shipments or on shelf shelf availability. If there are any questions about availability or shipping time frames please contact me at anytime.
Mixed Item Availability: To allow for combined shipping all items included in an order are held until the entire order is ready to ship. Order splits can be requested using the special instructions at checkout or by contacting me directly. Note: Available items mixed with preordered items that are outside of 30 days of release cannot be guaranteed reserved. It is recommended to contact me with any questions regarding mixed availability orders that include preorder items.
Price + Shipping Total Matching Service: I will attempt to match or beat any lower competitor, or publisher special, order grand total including rewards, memberships, discounts, etc. Email me a screenshot of the competitor for verification and all items must be ready to ship or verified available at the competitor.
Shipping services: I use the US Postal Service and Fedex Ground (heavier and/or more expensive shipments) for all shipments. Either service can be specifically requested in the special instructions at checkout. All shipping rates are considered reasonably accurate estimates, especially for international shipments. Shipping includes the delivery rate, size of product (dimensions), processing (about ~3% for any online transaction), insurance coverage (when applicable), and a slight amount for packing materials. A reduced rate is applied to books, magazines, and folios as I use flat rate methods of shipping as much as possible for those products. Note, there is no deliberate attempt to overcharge or profit on shipping rates and all rates are verified when an order is packed and if I find a lower rate method of shipping an order a shipping credit refund may be applied. If there are any questions about the rates please contact me at anytime
Wargame Editions and Special Requests: All new wargames are the latest editions available from the publishers unless specifically stated otherwise. If you have any special requests for items to be added to my store please contact me at anytime. If available through my sources I will try and add those items as quickly as possible.