Payment Options: All major credit/debit cards and Paypal are accepted. Both options are shown during the checkout process after you enter your contact information. Note, it is highly recommend to use MS Internet Explorer or Google Chrome, the market standards for internet security, for ordering as some 3rd party browsers may conflict with the very tight security used for this web store. If you have any problem placing an order please contact me for assistance or I can also send an emailed invoice for your order.
Item Availability Options: The inventory tags include "Ready Shelf", "Inbound Restock", "Restock Ordered", "Order on Demand", "Special Order", "Restock Backorder", and "Preorder". All ordering tags can be ordered at anytime as I update my inventory and ordering logs for EVERY order placed to keep items in the ordering pipe line at all times. These tags indicate the availability of each listing on my store. "Ready Shelf" is for on hand product. "Inbound Restocks" are ordered items that are due for imminent arrival. "Restock Ordered" is on order but with variable arrival dates depending on supplier/publisher availability. "Order on Demand" is for typically supplier available items that are ordered on request. "Special Orders" are ordered upon request with variable arrival times based on supplier/publisher availability. "Restock Backorder" items that have not been ordered yet but are usually available from my suppliers. Normally restocked items are re-ordered about 1-2 times a week. "Preorder" items are ordered in advance of production and release and will ship out when they arrive. If there are any further questions about what items are available or when they should arrive please contact me at anytime.
Mixed Item Availability: To allow for combined shipping all items included in an order are held until the entire order is ready to ship. Order splits can be requested using the special instructions at checkout or by contacting me directly. Note: Available items mixed with preordered items that are outside of 30 days of release cannot be guaranteed reserved. It is recommended to contact me with any questions regarding mixed availability orders that include preorder items.
Price + Shipping Total Matching Service: I will attempt to match or beat any lower competitor, or publisher special, order grand total including rewards, memberships, discounts, etc. Email me a screenshot of the competitor for verification and all items must be ready to ship or verified available at the competitor.
Shipping services: I use the US Postal Service and UPS Ground. Either of these services can be specifically requested in the special instructions at checkout. All shipping rates are considered reasonably accurate estimates, especially for international shipments. Shipping includes the delivery rate, size of product (dimensions), processing (about ~3% for any online transaction), insurance coverage (when applicable), and a slight amount for packing materials. A reduced rate is applied to books, magazines, and folios as I use flat rate methods of shipping as much as possible for those products - if I can use "book" rates a further discount may be applied when I ship the order. Note, there is no deliberate attempt to overcharge or profit on shipping rates and all rates are verified when an order is packed and if I find a lower rate method of shipping an order a shipping credit refund may be applied. If there are any questions about the rates please contact me at anytime
Wargame Editions and Special Requests: All new wargames are the latest editions available from the publishers unless specifically stated otherwise. If you have any special requests for items to be added to my store please contact me at anytime. If available through my sources I will try and add those items as quickly as possible.